Join Our Team

The Customer Support Engineer position at NaturalPoint offers a fantastic blend of in-office customer support focus as well as travel to assist our customers - the world’s leaders in VR, drone research, robotics, biomechanics, filmmaking and game development.

Responsibilities

• Providing technical customer care, installation, training and application advice via phone, online forums, email, and on-site at our customer’s labs and studios.
• Front line incident management, investigation, solution and follow through with an emphasis on speed, quality and customer satisfaction.
• Assistance with pre-sales testing and demonstrations.
• In-house testing for suitability and system optimization for new applications.
• Create long lasting relationships with our valued customers by providing timely, on-target and helpful solutions to our customer’s application questions.
• Up to 35% domestic and international travel.

Desired Skills and Experience

• BS in a technical discipline (e.g. ME, CS, Biomechanics, other Engineering) – or equivalent experience.
• Excellent verbal and written communication skills.
• Strong team player - possessing the willingness to seek feedback, adopt NaturalPoint practices, and continuously learn, evolve and improve.
• Great technical acumen, proficiency with Windows based applications, networking.

Bonus Points for:

• Prior experience with Virtual-reality technology, drone tracking and control algorithms, Matlab, character animation pipelines such as Maya, MotionBuilder, Human Factors, Ergonomics and/or Biomechanics.
• Proficiency with software programming or custom scripting in C++ and Python.
• Previous experience with motion capture hardware and software.

Email careers@naturalpoint.com with the subject line Customer Support Engineer if you'd like to learn more.

NaturalPoint, makers of the OptiTrack suite of tracking products, seeks a talented and experienced Graphic Designer to execute on all aspects of our visual communication efforts.

Responsibilities

• Design web pages, graphics, multimedia pieces, and GUIs for web properties as well as our desktop software, from initial concept, storyboarding and layout to design and development, through production deployment.
• Design and develop graphics and images that present complex data and analytical information in a creative and visual way that engages its audience.
• Establish and maintain best practices and design methods for art direction and stay abreast of rich media techniques, emerging technologies, and latest web trends.
• Collaborate with user experience team members on interaction design framework and execution to ensure seamless transition between user experience design and visual design.
• Design GUI elements and suggest workflows for OptiTrack's desktop software.
• Execute design comps and create visual prototypes.

Desired Skills and Experience

• The ability to create art which elegantly tells our technical story while eliciting emotion.
• Master with InDesign and Illustrator.
• Experience with Sketch, Jira, Assembla, Agile Development, 3D Art
• Expert knowledge in industry trends and experience designing applications leveraging these trends.
• Successful track record of delivering integrated effective and visually appealing end-user interfaces on schedule.
• Relentless attention to detail, with extremely high personal quality expectations.
• Well-rounded understanding of web usability best practices.
• Knowledge of design patterns, consumer psychology, and visual trends.
• Creative and pragmatic problem solver.
• Professional, team player with strong interpersonal skills.

Bonus Points for:

• Experience in web design including HTML, CSS, JavaScript.

This is a full time, salaried position at our Headquarters in Corvallis Oregon.

Email careers@naturalpoint.com with the subject line 'Graphic Artist' if you'd like to learn more.