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Join Our Team

OptiTrack creates the highest performing 3D motion capture and tracking hardware and software available today. With it's industry leading 3D precision, simpler workflows, ultra low latency real time output, on-site manufacturing enabling the industry’s lowest pricing, and free and open developer access, it has become the favorite of industry leaders in VR, drones, game and film production, university education and research, engineering, robotics, industrial measurement, life science, sports performance, injury prevention, and many others.

Customer Support Engineer

Corvallis, Oregon

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The Customer Support Engineer position at NaturalPoint offers a fantastic blend of in-office customer support focus as well as travel to assist our customers - the world’s leaders in VR, drone research, robotics, biomechanics, filmmaking and game development.

Responsibilities

  • Providing technical customer care, installation, training and application advice via phone, online forums, email, and on-site at our customer’s labs and studios.
  • Front line incident management, investigation, solution and follow through with an emphasis on speed, quality and customer satisfaction.
  • Assistance with pre-sales testing and demonstrations.
  • In-house testing for suitability and system optimization for new applications.
  • Create long lasting relationships with our valued customers by providing timely, on-target and helpful solutions to our customer’s application questions.
  • Up to 35% domestic and international travel.

Desired Skills and Experience

  • BS in a technical discipline (e.g. ME, CS, Biomechanics, other Engineering) – or equivalent experience.
  • Excellent verbal and written communication skills.
  • Strong team player - possessing the willingness to seek feedback, adopt NaturalPoint practices, and continuously learn, evolve and improve.
  • Great technical acumen, proficiency with Windows based applications, networking.

Bonus Points for:

  • Prior experience with Virtual-reality technology, drone tracking and control algorithms, Matlab, character animation pipelines such as Maya, MotionBuilder, Human Factors, Ergonomics and/or Biomechanics.
  • Proficiency with software programming or custom scripting in C++ and Python.
  • Previous experience with motion capture hardware and software.