Support

Licensing & Activation FAQs

1. How does licensing work?

1. The customer purchases a software product for which a license is required.
2. The customer will receive an activation code and a serial number.
3. The customer will then activate the license using the provided codes and the serial number from the Hardware or Security key.
4. The activation process will provide the customer with a license file that allows the software to be used as long as the matching camera or hardware key (serial number) is present.
5. The customer can download new versions of the software as long as their license is valid.
6. If the license is time limited, updates must be purchased to extend the period for which it is valid. The version of the software for which the customer's license was originally valid will continue to work even if the license expires.

2. How do the USB Hardware and Security Keys work?

Software licenses must be locked to a USB Hardware or Security Key for most system types, depending on your version of Motive. Moving either USB Key to another computer also requires the user to transfer the associated software license file to the new machine. This allows software licenses to be moved between different locations more easily, without disturbing cameras in a calibrated setup.

The USB Keys do not contain a license themselves. Software licenses must be purchased separately and locked to the Hardware or Security Key. This results in downloadable license files which must be used along with the key.

The Security Key must register with the connected cameras upon initial activation, or when one or more cameras are added to an existing system. This process requires that the host PC be connected to the internet and may take a few minutes. Once the cameras have been registered, an internet connection is no longer required.

3. How do I activate a new license for OptiTrack software?

We provide two methods for our customers to activate a new license:

• The first method is to use the License Activation Tool that is included with Motive. This tool can be found on the Motive splash screen after launching Motive. Click the License Tool button to launch the Activation Tool.
• The second method is to use our Online License Tool from the Support webpage. This method will send an email with the license file attached. Note that you may need to check your spam folder. Download the license file to C:\ProgramData\OptiTrack\License.

To activate the software you will need your License Serial Number, License Hash, and Hardware Key Serial Number. The License Serial Number and License Hash can be found on the software activation card and on the order invoice, and the Hardware Serial Number can be found on the Hardware or Security Key. Note that if you ordered a software license and chose email delivery, you will not receive a software activation card.

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4. How do I use licensed OptiTrack software on a new computer?

OptiTrack software can be used on a new computer by reactivating the license, using the same license information. After the license has been reactivated, the corresponding USB Hardware or Security Key needs to be inserted into the PC in order to verify and run the software.

Another method of using the license is by copying the license file from the old computer to the new computer. The license file can be found in the OptiTrack License folder which can be accessed through Start Menu -> All Programs -> OptiTrack -> Motive -> OptiTrack License Folder.

5. Does my software license expire?

The term of your software license is as provided in the end user licensing agreement (EULA) provided with the software, or if no EULA is included, the EULA is as provided at https://optitrack.com/about/legal/eula.html. Most OptiTrack software licenses are perpetual and do not expire.

After a set period of time elapses after activation (usually a year), you will no longer have access to updates or new releases of the software unless you elect to purchase a software maintenance plan. You will continue to have access to versions of the software that were released during the activation period.

6. How long is the duration of the software maintenance provided with an OptiTrack software license, and how can it be extended?

By purchasing OptiTrack software you will have access to software updates and bug fixes for a set period of time (usually a year) starting from the initial activation date. However, Customers may purchase a software maintenance plan to gain access to updates and bug fixes for the version of software purchased.

If a customer allows a software license to lapse, they must purchase updates to cover the entire lapsed time period in order to bring their plan into a current valid state (or purchase a new license). Please check the status of the plan through the Check My License tool on our website.

You can still use Motive with an expired maintenance plan as long as you have a valid Motive license for your version of Motive. However, you will no longer receive updates or bug fixes.

NaturalPoint reserves the right to cease providing updates and bug fixes to software it designates as EoL. A software maintenance plan is not a warranty. Software is provided AS IS, without any express or implied warranties, and all purchases are subject to the NaturalPoint Terms & Conditions of Sale.

For customers still using Arena and Tracking tools: These licenses are no longer supported, and it is recommended to upgrade to Motive. Please contact a Sales Engineer to purchase a Motive license.

Related Page: Installation and Activation

7. How far into the future can a maintenance plan be extended?

The license may be extended up to two years into the future. NaturalPoint reserves the right to cease providing updates and bug fixes to software it designates as EoL.

8. Is a license required to use the Camera SDK?

The Camera SDK does not require a license. You can also download the SDK from our website to review it before purchasing.

9. What happens if the Hardware or Security Key is lost or broken?

A new hardware key will need to be purchased and registered to the existing software license. Before purchasing the new Hardware or Security Key, please contact Support for assistance.

10. Is it possible to transfer an OptiTrack software license to a different Hardware or Security Key?

Transferring the software license to a different USB Hardware or Security Key is possible but only through contacting Support for assistance.

11. Is a software license purchase required when used with a Duo 3 or Trio 3?

No, purchasing a license is not required when using a Duo/Trio 3, as the device itself acts as a USB Hardware Key and also includes a built-in, perpetual Motive:Tracker license.

12. How do I look up the status of a software license?

The status of a previously activated software license can be found through the Check My License tool on our website. The status will be displayed if you input the Device Serial Number and License Hash Code in the license tool.

1. License not required when used with Trio 3.
2. The VCS MotionBuilder Universal Plugin is bundled with a hardware key for license portability.