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FAQs

Frequently asked questions about motion capture, system setup and licensing.

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Contact Support

We've received your request and opened a support ticket.

To create a new support ticket, please use the submission form below.

OptiTrack support requires a proof of warranty in the form of a hardware serial number, unexpired license number, or order number. Please input this information into the form so that we can assist you more quickly.

All users can visit the help desk web portal, to browse the Knowledge Base as well as past support tickets.

License Tool

Activate My License Help

Re-submitting your registration information will:

  • Update your e-mail address
  • Re-send files to your e-mail address

Use a device serial number from a Hardware Key.

Software licenses can only be activated once.

Your license cannot be transferred to a different serial number once activated.

For more information, please see the Licensing & Activation FAQ.

Check My License Help

What happens when my license expires and updates are not purchased?

  • The customer will no longer have access to updates or new releases of the software.
  • The version of the software for which the customer's license was originally valid will continue to work.

For more information, please see the Licensing & Activation FAQ.